At Best Toy Model Store, we’re passionate about delivering high-quality model trains and accessories to collectors and hobbyists worldwide. We want your shopping experience to be as smooth as running your favorite locomotive on a well-maintained track.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping (Recommended)

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Flat Rate: $12.95 USD (regardless of order size)

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Available for orders over $50 USD

Note: Delivery times are estimates and may vary depending on destination customs processing. We ship worldwide except to certain Asian countries and remote locations.

Returns & Exchanges

We stand behind our products, which include precision HO Scale, N Scale, O Gauge Modern models, and specialty items like Bridges & Trestles or Scenery accessories. If you’re not completely satisfied, here’s how to return or exchange your items.

Return Policy Overview

  • Return Window: 15 days from receipt of order
  • Condition: Unused, in original packaging with all tags and accessories
  • Proof of Purchase: Required (order number or receipt)

Non-Returnable Items

For quality protection, we cannot accept returns on:

  • All items from our Puzzles category (due to potential missing pieces)
  • For the Kids items showing signs of use
  • Products with damaged or discarded original packaging
  • Personalized or custom-ordered items

Step-by-Step Return Process

  1. Contact Us: Email [email protected] within 15 days of receiving your order using our template below
  2. Get Authorization: We’ll respond within 2 business days with an RMA number and instructions
  3. Package Securely: Include all original packaging and clearly mark the RMA number
  4. Ship Back: Send to our warehouse at:
    Best Toy Model Store
    4265 Beeghley Street
    LYONS, US 57041
  5. Inspection & Processing: We’ll inspect upon receipt and process your refund/exchange

Refund Details

Processing Time: 5-7 business days after we receive your return

Method: Original payment method (Visa, MasterCard, JCB, or PayPal)

Note: Original shipping fees are non-refundable unless the return is our error

Exchange Process

Follow the same return process, but in your initial email:

  • Clearly state the replacement item (including scale/gauge if applicable)
  • We’ll process once we receive your return
  • Price differences will be adjusted (you’ll pay more or receive a refund for less)

Damaged or Defective Items

If you receive damaged merchandise:

  • Contact us immediately at [email protected]
  • Include photos of the damage and packaging
  • We’ll arrange a replacement or refund at no cost to you

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Best Toy Model Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item to return: [Product Name, Scale/Gauge if applicable]

Reason for return: [Please specify]

For exchanges: I would like to exchange this for [Product Name, Scale/Gauge if applicable]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Contact Information]

Our Commitment to You

As fellow model train enthusiasts, we understand the importance of every detail in your collection, whether it’s Classic Metal Works replicas or Diesel Locomotives. Our policies reflect our dedication to your satisfaction with every purchase from our extensive inventory.

For any questions about shipping or returns, contact our team at [email protected].

Happy modeling!
The Best Toy Model Store Team