Last Updated: [Insert Date]

Welcome to Best Toy Model Store (www.trainztoys.com), your premier destination for high-quality model trains and accessories. These Terms and Conditions govern your use of our website and purchases from our store. By accessing our site or making a purchase, you agree to these terms.

1. Our Store and Customers

Best Toy Model Store specializes in serving model train enthusiasts and collectors worldwide with:

  • Precision-scale model trains (HO, N, O Gauge Modern, O Scale 2-Rail, On30, S Gauge)
  • Authentic accessories including Bridges & Trestles, Scenery, and Classic Metal Works replicas
  • Educational and hobbyist items for all ages

Our policies reflect our commitment to detail and quality that matches the standards of our discerning customers.

2. User Responsibilities

2.1 Account Accuracy

When creating an account or placing an order, you agree to provide current, complete, and accurate information.

2.2 Prohibited Activities

You may not:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Misrepresent your identity or order information
  • Resell our products without authorization

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in describing our model trains and accessories, including scale specifications (HO, N, O Gauge, etc.). However, slight variations in color or detailing may occur.

3.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Special Orders

Custom or personalized items (when available) are non-returnable unless defective.

4. Ordering and Payment

4.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation. We reserve the right to refuse any order.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order.

4.3 Pricing

All prices are in USD. We occasionally adjust prices but will honor the price at time of order confirmation.

5. Shipping Policy

5.1 Processing Time

Orders are typically processed within 1-2 business days (excluding weekends/holidays).

5.2 Shipping Options

We offer:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

We ship worldwide except to certain Asian countries and remote locations.

5.3 Delivery Issues

You must inspect packages upon delivery and report any visible damage within 48 hours.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for unused items in original packaging with all tags/accessories.

6.2 Non-Returnable Items

The following cannot be returned:

  • Puzzles (due to potential missing pieces)
  • “For the Kids” items showing signs of use
  • Products with damaged/discarded original packaging
  • Personalized/custom items

6.3 Return Process

Contact us at [email protected] within 15 days to initiate a return. Include:

  • Order number
  • Product details (name, scale/gauge)
  • Reason for return
  • Photos if claiming damage

6.4 Refunds

Refunds are issued within 5-7 business days after we receive your return, using the original payment method. Original shipping fees are non-refundable unless the return results from our error.

7. Intellectual Property

All content on our website (images, descriptions, logos) is our property or used with permission. You may not reproduce, modify, or distribute any content without express written permission.

8. Liability Limitations

8.1 Product Use

Our model trains and accessories are designed for hobby use. We’re not liable for:

  • Modifications made to products after purchase
  • Improper use or installation
  • Incidental or consequential damages

8.2 Website Use

We strive to keep our site accurate and available but cannot guarantee it will be error-free or uninterrupted.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Governing Law

These Terms are governed by the laws of the United States and the state of [Insert State]. Any disputes shall be resolved in the courts of [Insert County], [Insert State].

11. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

12. Contact Us

For questions about these Terms or our products:

Best Toy Model Store
4265 Beeghley Street
LYONS, US 57041
Email: [email protected]

Thank you for choosing Best Toy Model Store – where precision meets passion in every scale!